Service · 24x7 Palo Alto Support
24x7 Palo Alto Support
Senior engineers on retainer for incidents, emergencies, and after-hours change support.
Scope
What's included.
- 24x7 incident response across Palo Alto platforms
- After-hours change support for cutovers and emergency changes
- Senior engineer escalation
- Defined SLAs (response and resolution)
- Quarterly review with retainer customer
Methodology
How CWS runs the engagement.
24x7 support is a retainer engagement separate from full managed services. Customer maintains operational ownership; CWS provides senior-engineer backup for incidents and after-hours events.
Engagement shape
Cadence, team, and reviews.
Retainer with defined response SLA. Pricing per-tier based on coverage scope.
Pricing model
How CWS prices this service.
Retainer.
Want a fixed-fee quote? Talk to a CWS engineer.
Why CWS
Senior bench, certified engineers, bilingual delivery.
Senior engineers on call, not first-job tier-1. Bilingual response. Standard partner-margin for channel-partner-fronted support.
Common questions
Frequently asked: 24x7 Palo Alto Support
What is the response SLA?
Tiered: 30-minute response for P1 by default; 2-hour for P2; 8-hour for P3. Custom SLAs available.